Frequently Asked Questions
What does backordered mean?
We make all our products in small batches. This ensures that everything you get is fresh. Occasionally we get backordered. Our policy is that if we believe that the backorder will be resolved in 5 business days, we wait to ship out until everything is in stock. If we are more than 5 days backordered, unless the shipment is international, we will split your shipment at no cost to you sending what we have in stock and then sending the backorder as soon as we make it. If we are backordered and you do not want to wait 5 days, let us know and we can ship to you what we have and then fulfill the backorder as soon as it comes in. The only downside is that in this case, you would be billed for shipping twice.
Do you ship internationally?
Yes, we ship internationally, however we cannot guarantee that other countries will let our products through their customs in a timely manner. We have occasionally seen product held by international customs agencies for up to 6 weeks or more. We guarantee delivery to your country but once it arrives, the risk of customs holding, seizing or destroying shipments is on the buyer. While we have never had product returned or permanently seized by another country’s customs agency, this is always a possibility.
How should I store suppositories?
The suppositories stored in a refrigerator or freezer will last 6 months and should be used when cold.
When should I use the products?
For detoxifying products, such as Glytamins, Medicardium, Xeneplex and Lymplex, I believe it is best to take them during the day so that you can continue to drink water and flush the toxins out of your body. Rejuvelon is best taken at night since it contains melatonin. Other products can be taken at any time.
What kind of lubrication should I use?
A little bit of olive oil is fine.
How long do I have to hold the suppository in?
30 minutes preferably.
Is part of the suppository missing?
When the suppository is made, there is always a bit of air at the bottom of the suppository due to the manufacturing process. If the suppository melts and re-solidifies, then the air bubble can move around the suppository making it look like part is missing. Rest assured, by weight, all the ingredients are there.
Part of the suppository crumbled/broke, what do I do?
We only use cocoa butter as a base in our suppositories. There are no chemical stabilizers used. Because of this, an occasional a suppository may crumble or break if it was exposed to temperature fluctuations in transit. If this happens contact us and we will send you replacements. We would rather replace the occasional crumbled suppository than add toxic chemical stabilizers.
I feel a mild stinging sensation when using Medicardium, what can I do?
EDTA is a salt and like any salt, it can sting an open wound. If you are feeling a stinging sensation, you may have hemorrhoids or a rectal fissure. Dry hard stool can also nick the colon. Any discomfort with Medicardium is usually over within 5 minutes.
It's hard to hold the Medicardium in, why?
Medicardium can trigger peristalsis (bowel movements). If your bowels aren’t empty when you take it and you try to hold it in and over-ride your peristalsis, this will be uncomfortable. Don’t fight your body. Next time, make sure your bowels are empty before taking Medicardium.
Can chelation cause bone loss?
Chelation has been shown to increase bone mass 1% per year (as opposed to the usually 1% loss per year) due to the action of the parathyroid gland and the stimulation of the osteoblasts.
What supplements should I take along with the chelation?
Along with the toxic metals that chelation removes, it will also remove some calcium, zinc, and chromium. You should take a multi-mineral supplement in the morning to put these minerals back into your body. Since only a small amount is removed, any standard multi-mineral product will be sufficient.
Why do I feel like I have to go to the bathroom after inserting it?
- Your bowel transit time is too slow. A person can go the bathroom every day and still be constipated if what comes out is what went in 3 days earlier. If this is the case, it should subside in a few days after you have normalized your magnesium levels and your transit time.
- You mistimed the suppository and didn’t use it soon enough after going to the bathroom. Next time, use the suppository immediately after an evacuation. Staying seated will make this easier than walking around. Do not try to hold the suppository in if the urge to evacuate is strong, you could get cramps and nausea from trying to stop the natural peristaltic action of your intestines. Go to the bathroom, and remember next time to insert it after you have already gone to the bathroom. If you get very loose stools after the suppository you should check to see if you are currently taking any other supplements with magnesium in them. Excess magnesium can cause loose stools even 12 hours later. Remove any other sources of supplemental magnesium from your diet.
I feel nauseous, why?
You mis-timed the suppository and are trying to hold back passing stools. Another possibility is that your liver is detoxifying, in which case it should resolve after your first few suppositories.
Why do I feel so relaxed?
What you are feeling is your fight or flight system turning off.
My urine smells funny, why?
What you are noticing is the smell of the toxins leaving your body. This is normal and will pass.
There is yellow material in the toilet, what is this?
Melted organic cocoa butter.
Satori spray not spraying
Occasionally the sprayer tip on a bottle of Satori will be flawed. If no liquid comes out after 4 presses, let us know and we will send you a replacement sprayer. Just keep the Satori you have in the refrigerator with the top that it came with. When the replacement arrives, unscrew the old sprayer top and replace with the new one.
Different colored capsules?
If you notice different colored capsules in Andropak or Nervidyne, that is because we switched from one type of capsule to another and for a time, both types were in the capsule machine. Rest assured, while the capsules may look different, the ingredients inside them are the same.